HELP / FAQS

You have 28 days to return your order without providing a reason.

Please contact our customer service and inform us that you would like to initiate a return. We will check your details and send you a link to complete your return for free.

Returning your items, for whatever reason, is FREE.

Once we have received and inspected the returned items to ensure they are unused and undamaged, we will refund the price of the items. Refunds are typically processed within 14 days of receiving the returned goods.

Please contact our customer service and inform us that you have received a defective item. We will provide you with all the information you need to return the item and when you are likely to receive a refund or exchange.

You have 28 days to return an item.

No, we do not currently offer installment payments.

PayPal is an online payment service that allows you to pay quickly and securely online. You can store your payment details with PayPal and then pay simply and securely in our shop.

No, you can pay with your credit card through PayPal without needing a PayPal account.

Apple Pay is a payment service from Apple that allows you to pay quickly and securely online. If you have an Apple device with Touch ID, you can store your payment details with Apple Pay and then pay simply and securely in our shop.

Unfortunately, you cannot change your payment method after placing your order. Please ensure you select the correct payment method before placing your order.

A customer account allows you to save your order history and delivery information, making shopping faster and easier. Additionally, you can sign up for our newsletter and receive exclusive offers.

You can create a customer account during the checkout process or by clicking on "Sign In" in the top right corner of the website and selecting "Create Account."

Yes, you will receive an order confirmation via email that includes a link to track the status of your order.

If you have created a customer account, you can change your delivery information at any time. If you placed your order as a guest, please contact us as soon as possible to make changes.

Yes, you can create a customer account and view your order history even if you previously placed an order as a guest.

Please contact us as soon as possible to make changes or cancellations. We will do our best to process your request before your order is shipped.

Click on "Account" in the top right corner of the website and select "Delete Account." Please note that all your order information and personal data will be permanently deleted.